Refund and Returns Policy

Refunds for Online Courses

Metal Mastermind offers a 14-day risk-free guarantee for our online courses. Our information pages for our courses are detailed and transparent. Because of that and the quality of the content we offer, it is not typical to receive such requests. 

Refunds for Individual Coaching Sessions

Metal Mastermind may refund up to 48 hours before your scheduled session. There are no refunds after having or during your scheduled session.

Rescheduling Individual Coaching Sessions

You may reschedule two times before the 48-hour-window of your scheduled time. If you have to reschedule a third time, please reach out to your coach to clarify what works for you both. If you attempt to reschedule within 24-hours, your session is at risk of being cancelled, by the authority of your coach, with no refunds.

Policy for Sequential Coaching Packages

In order to qualify for a sequential coaching package, you will be screened and given a fifteen minute one-on-one interview to see if you qualify for this special deal. It is mutually agreed upon between you and your coach to see if you will be a good fit for each other. Once you proceed, you are making a formal commitment to work with your coach once a week at a time that works best for you both for the allotted time of your purchase. Once you begin, there is absolutely no reimbursement for your purchase. If you cannot meet with your coach that week, by default you forfeit that lesson without reimbursement. It is up to the discretion of your coach to allot additional time to make-up for a missed lesson, which is not a guarantee.

Refunds for Merch Items

We only replace merch items (t-shirts, mugs, hats, etc.) if they are defective or damaged upon delivery. If you need to exchange it for the same item, send us an email at hornsup@metalmastermind.com to discuss your options.

Need help?

Contact us at hornsup@metalmastermind.com for questions.