Refunds for Online Courses
Metal Mastermind offers a 14-day risk-free guarantee for our online courses. Our information pages for our courses are detailed and transparent. Because of that and the quality of the content we offer, it is not typical to receive such requests.
Refunds for Coaching Sessions
Metal Mastermind may refund up to 48 hours before your scheduled session. There are no refunds after having or during your scheduled session.
Rescheduling Coaching Sessions
You may reschedule as many times as you’d like before the 48-hour-window of your scheduled time. If you reschedule within the 48-hour-window of your scheduled time, you can only reschedule once more before the following session’s 48-hour-window. If you attempt to reschedule within a second 48-hour-window, your session is at risk of being cancelled, by the authority of your coach, with no refunds.
Refunds for Merch Items
We only replace merch items (t-shirts, mugs, hats, etc.) if they are defective or damaged upon delivery. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org to discuss your options.
Contact us at email@example.com for questions.